Shipping Policy

Last updated: June 10, 2026

At Maison Al Khalis Perfumes, we are committed to delivering your fragrance orders safely and promptly. This Shipping Policy outlines all important information regarding shipping timelines, costs, and procedures when you shop at maisonalkhalis.in.

1. Shipping Destinations

We currently ship across all states and union territories of India. Unfortunately, we do not offer international shipping at this time. For any special shipping requests or bulk order inquiries, please contact our customer support team.

2. Processing Time

All orders are processed within 1-3 business days (excluding Sundays and public holidays). Once your order is processed, you will receive a confirmation email with tracking details. Orders placed after 2:00 PM IST will be processed the next business day.

During peak seasons, festive sales, or high-volume periods, processing may take 3-5 business days. We appreciate your patience during such times.

3. Shipping Time & Delivery Estimates

Once dispatched, estimated delivery times are as follows:

Location Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune) 2-4 business days
Tier-1 & Tier-2 Cities 3-6 business days
Rural & Remote Areas 5-8 business days

Please note that these are estimated timelines and actual delivery may vary due to unforeseen circumstances such as weather conditions, strikes, courier delays, or inaccurate address details.

4. Shipping Charges

Shipping charges are calculated at checkout based on your location and the total weight of your order.

  • Standard Shipping: ₹60 - ₹120 depending on location and order value
  • Free Shipping: Available on all orders above ₹999 (within India)
  • Cash on Delivery (COD): An additional COD convenience fee of ₹50 applies

5. Shipping Partners

We partner with reliable logistics providers to ensure safe and timely delivery of your perfumes:

  • Shiprocket
  • Delhivery
  • Blue Dart
  • DTDC
  • India Post (for select remote areas)

6. Order Tracking

Once your order is shipped, you will receive an email and SMS containing:

  • Tracking number
  • Direct link to track your shipment
  • Name of the courier partner

You can also track your order by logging into your account on maisonalkhalis.in and visiting the "My Orders" section.

7. Cash on Delivery (COD)

We offer Cash on Delivery for select pin codes across India. Please note the following COD terms:

  • Maximum order value for COD is ₹5,000
  • A non-refundable COD convenience fee of ₹50 applies
  • COD orders require phone verification before dispatch
  • Please keep the exact cash amount ready at the time of delivery, as delivery partners may not carry change

8. Failed Delivery Attempts & Returns to Origin (RTO)

If a delivery fails due to any of the following reasons, the order will be marked as Return to Origin (RTO):

  • Recipient not available after 2-3 delivery attempts
  • Incorrect or incomplete shipping address
  • Recipient refused to accept the package
  • Contact number unreachable or switched off

In case of RTO, we will contact you via email or phone. If you wish to have the order re-shipped, additional shipping charges will apply. If you do not respond within 7 days, a refund will be processed after deducting original and return shipping costs (for prepaid orders). COD orders that are RTO will not be eligible for a refund.

9. Shipping Restrictions

Due to the alcohol content in perfumes, certain courier partners have restrictions on air transport. Some orders may be shipped via ground transportation, which may take slightly longer. We comply with all applicable dangerous goods regulations for perfume shipments.

10. Lost or Damaged Packages

While we take utmost care in packaging, please inspect your order upon delivery:

  • If the outer packaging appears damaged or tampered with, please refuse acceptance or open it in front of the delivery person
  • For damaged products, please take photos/videos of the package and product immediately upon opening
  • Report any issues to us within 48 hours of delivery at info@maisonalkhalis.com
  • We will initiate a claim with the courier partner and offer a replacement or refund based on the investigation outcome

11. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at info@maisonalkhalis.com. Address changes can only be made before the order has been dispatched. Once shipped, we cannot modify the delivery address.

12. Contact Us

For any questions regarding shipping, delivery timelines, or order status, please reach out to us: